Return and Refund Policy

At Yupova, we want every customer to feel confident when choosing their swimwear and beachwear. We understand that online shopping may not always be perfect, especially when selecting sizes, fits, and styles.

To provide a fair shopping experience while maintaining strict hygiene standards for swimwear products, Yupova offers returns under the conditions described below.

Please review this policy carefully before submitting a return request.

1. Return Period

Yupova accepts return requests within 30 days after delivery. The return period begins on the date your order is shown as delivered by the shipping carrier. Customers must contact us within this 30-day period to request a return authorization. Returns requested after the 30-day period will not be accepted.

2. How to Request a Return

To start a return, please contact us by email only:

Email: info@yupova.com

Please include the following information in your email:

  • Order number
  • Customer name
  • Email address used for purchase
  • Product name(s)
  • Reason for return
  • Clear photos of the product (if requested)

We will reply within 2 business days with return instructions and approval status.

To ensure smooth processing and a quick refund, please contact our support team first to receive return instructions before sending your item back.

3. Return Eligibility Requirements

To qualify for a return, the product must meet all of the following conditions:

  • Only tried on indoors for size and fit checking
  • Unworn beyond a fitting try-on
  • Unwashed
  • Unaltered
  • Undamaged
  • In original condition
  • Returned with original packaging and tags

Hygiene Requirements for Swimwear Because swimwear is a personal-use garment, returned items must meet strict hygiene standards. We only accept swimwear that:

  • Has only been briefly tried on indoors
  • Has no body odor, perfume, detergent, smoke, or other smells
  • Has no makeup, sunscreen, lotion, deodorant marks, or sweat stains
  • Has no pet hair
  • Shows no signs of swimming, outdoor use, or exercise

Products that do not meet these hygiene standards cannot be accepted for return. This requirement protects the health and shopping experience of all customers.

4. Items Not Eligible for Return

The following cannot be returned:

  • Items returned after 30 days
  • Items that have been worn beyond try-on
  • Items used in water, outdoor activities, or exercise
  • Items with any odor, stains, or marks
  • Items missing tags or original packaging
  • Washed, modified, or repaired products
  • Returns sent without prior approval (may experience delays or may not be accepted)

5. Return Shipping Address

Approved returns must be shipped to:

U.S. Customer Service Mailing Address 1490 Crotona Park East Storefront 2 Bronx, NY 10460 United States

Please keep your return tracking number and shipping receipt until the refund is completed.

6. Return Shipping Costs

Customer pays return shipping when the return is due to:

  • Wrong size selection
  • Personal preference or style change
  • Ordering multiple sizes for fitting
  • No longer wanting the product

Yupova covers return shipping (or provides a solution) when:

  • The wrong item was shipped
  • The product has a manufacturing defect
  • The product arrived damaged
  • Items are missing from the order

7. Product Inspection

After we receive your return, we will inspect the product condition, hygiene, tags, and packaging. Inspection is completed within 3 business days. We will notify you by email of the inspection result.

8. Refund Process & Timeline

Once your return is approved:

  • Refunds are issued to the original payment method only
  • Refund processing is completed within 7 business days after approval
  • You will receive a refund confirmation email

Please note that your bank or payment provider may take additional time to display the refunded amount in your account.

9. Partial Refunds

A partial refund may be issued in cases such as:

  • Missing original packaging or tags
  • Minor damage
  • Signs of handling beyond normal try-on

If the product cannot be resold due to hygiene or condition issues, the refund may be denied.

10. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or missing item, please contact us as soon as possible (we recommend within 7 days after delivery) by emailing info@yupova.com. Include your order number, a clear description of the issue, and photos. We will provide an appropriate solution as quickly as possible.

The standard 30-day return window still fully applies to these cases.

11. Order Cancellation

You may cancel an order by emailing info@yupova.com before the order enters the fulfillment or shipping process. Once an order has been shipped, cancellation is no longer available. You may request a return after delivery under this policy.

12. Exchange Policy

Yupova does not currently offer direct exchanges. If you need a different size or style:

  1. Request a return for the original item
  2. Receive your refund after approval
  3. Place a new order for the preferred item

13. Contact Information

For all return and refund questions: Email: info@yupova.com Phone: +1 347-868-5789 Business Hours: Monday – Friday, 10:30 AM – 6:00 PM (US Eastern Time)