Shipping Policy

At Yupova, we are committed to providing a clear, reliable, and transparent shipping experience for every customer. This shipping policy explains our production location, shipping process, delivery times, shipping fees, and important information regarding your order.

Please carefully review the following information before placing your order.

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1. Product Manufacturing Location & Shipping Location

To provide customers with reliable products and efficient delivery service, Yupova operates with a global supply chain.

Please note:

All Yupova products are manufactured in our factory located in China. Orders are shipped and handled through our warehouse located in the United States.

The product manufacturing location and shipping location are different.

This information is provided to ensure complete transparency and avoid any confusion regarding product origin.

Product Manufacturing Location:

China Factory Address:
190 Guangfu West Street
Dongyang City, Zhejiang Province
China

U.S. Shipping & Return Location:

Yupova U.S. Warehouse:
1490 Crotona Park East
Storefront 2
Bronx, NY 10460
United States

All approved returns must be sent to our U.S. warehouse return address according to our Return Policy.

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2. Shipping Availability

Yupova currently provides shipping services within the United States.

Orders are shipped from our U.S. warehouse and are available for delivery to most residential and commercial addresses across the United States.

Some locations may have limited delivery availability, including but not limited to:

• Certain remote areas
• P.O. Box addresses
• Military addresses
• Locations that cannot receive standard carrier deliveries

If there are any issues with your shipping address, our customer service team will contact you for assistance.

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3. Shipping Methods, Processing Time & Shipping Fees

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4. Order Processing Information

Order processing begins after payment confirmation.

Our processing schedule:

Monday - Friday
10:30 AM - 6:00 PM (New York Time, USA)

Processing time usually takes:

1-3 business days

During processing, our team will:

• Confirm order details
• Prepare products for shipment
• Perform quality checks
• Arrange shipment through our delivery partners

Orders placed on weekends or public holidays will begin processing on the next available business day.

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5. Delivery Time Information

Delivery time is calculated after your order has been shipped and does not include processing time.

Estimated delivery:

Standard Shipping

Usually arrives within:

3-7 business days after shipment

Expedited Shipping

Usually arrives within:

1-3 business days after shipment

Delivery service operates:

• Monday through Saturday: Available delivery days
• Sunday: No regular delivery service

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6. Shipping Delays

While Yupova works with reliable shipping partners, delivery times may occasionally be affected by circumstances outside our control.

Possible causes of delays include:

• Severe weather conditions
• Transportation interruptions
• Carrier delays
• Holiday shipping volume
• Incorrect or incomplete shipping information
• Other unexpected circumstances

If your package is delayed, please contact our customer service team. We will assist you in checking the latest shipping status.

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7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information allows you to:

• View shipment progress
• Check estimated delivery status
• Monitor your package location

Please allow some time for tracking information to update after shipment.

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8. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify:

• Full name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Phone number

If an order cannot be delivered due to incorrect information provided by the customer, additional shipping costs may apply.

Please contact us as soon as possible if you need to update your shipping address. We cannot guarantee address changes after an order has been shipped.

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9. Order Changes & Cancellation

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered the shipping process, changes or cancellations may no longer be possible.

Please contact:

Email:
info@yupova.com

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10. Contact Information

For questions regarding shipping, delivery, or your order, please contact Yupova Customer Service.

Yupova Customer Support

Email:info@yupova.com

Phone:+1 347-868-5789

Business Hours:Monday - Friday 10:30 AM - 6:00 PM New York Time, USA