Shipping policy

At Yupova, we are committed to providing a clear, reliable, and transparent shipping experience for every customer. This shipping policy explains our production location, shipping process, delivery times, shipping fees, and important information regarding your order.

Please carefully review the following information before placing your order.

Quick Overview

  • Order Cut-off Time: 6:00 PM (US Eastern Time)
  • Handling / Processing Time: 1–3 Business Days (Monday–Friday)
  • Transit Time (Standard Shipping): 3–7 Business Days after shipment
  • Transit Time (Expedited Shipping): 1–3 Business Days after shipment
  • Delivery Service Days: Monday to Saturday (no regular delivery on Sunday)
  • Standard Shipping Fee: $4.66 USD (Free on orders of $64.99 USD or more)

1. Product Manufacturing Location & Shipping Location

All Yupova products are manufactured in our factory located in China. Orders are processed and shipped from within the United States.

Product Manufacturing Location: China Factory Address: 190 Guangfu West Street, Dongyang City, Zhejiang Province, China

U.S. Shipping & Customer Service Address: 1490 Crotona Park East, Storefront 2 Bronx, NY 10460 United States

All approved returns must be sent to our U.S. Customer Service Mailing Address according to our Return Policy.

2. Shipping Availability

Yupova currently ships to all 50 states of the United States and the District of Columbia.

Supported destinations:

  • All 50 U.S. states
  • District of Columbia (Washington, D.C.)

Limited or not supported destinations:

  • P.O. Box addresses (may not be accepted by all carriers)
  • APO, FPO, and DPO military addresses
  • Certain remote areas in Alaska and Hawaii (may incur additional fees or longer delivery times)
  • Addresses that cannot receive deliveries from USPS, UPS, or FedEx
  • Locations outside the United States

If your shipping address falls into any of the limited categories above, our customer service team will contact you after the order is placed.

3. Shipping Methods, Carriers, Processing Time & Shipping Fees

We offer the following shipping methods:

Standard Shipping

  • Carriers: USPS, UPS
  • Order Processing Time: 1–3 business days (Monday–Friday, US Eastern Time)
  • Estimated Transit Time: 3–7 business days after shipment
  • Shipping Fee: Free on orders of $64.99 USD or more. Orders below $64.99 USD require a $4.66 USD shipping fee.

Expedited Shipping

  • Carriers: UPS, FedEx
  • Order Processing Time: 1–3 business days (Monday–Friday, US Eastern Time)
  • Estimated Transit Time: 1–3 business days after shipment
  • Shipping Fee: $13.40 USD (fixed fee, available for all order amounts)

4. Tax & Duties Information

All product prices displayed on our website are the final product prices. Applicable sales tax (if any) will be calculated at checkout based on your shipping address and local tax regulations. No additional hidden product taxes will be charged beyond what is shown at checkout.

For all U.S. orders, no additional customs duties or import taxes will be charged to the customer.

5. Order Processing Information

Order processing begins after payment confirmation. Business Hours: Monday – Friday, 10:30 AM – 6:00 PM (US Eastern Time) Processing time: usually 1–3 business days.

Orders placed after 6:00 PM (US Eastern Time), on weekends, or on public holidays will begin processing on the next available business day.

6. Delivery Time Information

Delivery time is calculated after your order has been shipped and does not include processing time.

  • Standard Shipping: Usually arrives within 3–7 business days after shipment.
  • Expedited Shipping: Usually arrives within 1–3 business days after shipment.

Delivery service days: Our carriers (USPS, UPS, FedEx) provide delivery service from Monday to Saturday. There is no regular delivery service on Sunday.

7. Shipping Delays

While Yupova works with reliable shipping partners, delivery times may occasionally be affected by circumstances outside our control, including severe weather, carrier delays, holiday volume, or incorrect shipping information. If your package is delayed, please contact our customer service team.

8. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

9. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout. If an order cannot be delivered due to incorrect information provided by the customer, additional shipping costs may apply.

10. Contact Information

For questions regarding shipping, delivery, or your order, please contact Yupova Customer Service.

Email: info@yupova.com Phone: +1 347-868-5789 Business Hours: Monday – Friday, 10:30 AM – 6:00 PM (US Eastern Time)